Aicoo Workflow
See how Aicoo coordinates multi-agent support workflows end-to-end.
Coordination Flow
Customer
Submits support request
Aicoo Identity Layer
Request enters with customer context
Customer Support Bot
Receives request, triages with AI
intaketriagecategory
Aicoo Routing
Routes to specialist based on category and urgency
categoryurgencyteam
Specialist Agent
Receives full context, works on resolution
contextdraftnotes
Human Escalation
Human reviews and approves resolution
reviewapproveoverride
Resolved
Case resolved with full audit trail
auditcontexthistory
Context Flow Through Aicoo
Customer Request
- • Subject & description
- • Customer metadata
- • Contact information
AI Analysis
- • Category classification
- • Urgency assessment
- • Sentiment analysis
- • Missing information
Specialist Context
- • Full request history
- • Prior agent notes
- • Routing decisions
- • Resolution drafts
See it in action
Experience the full workflow with a demo request